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Incident Management Process - ITIL V2 Process

2011-10-31 11:37:50 55 举报
Incident Management Process - ITIL V2 Process
Incident Management Process
ITIL Process
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大纲/内容
Resolved
Continue
Close Incident
Level3 SupportDevelopment
Helpdesk
Under Investigation
Incident Match
Level2 SupportIT Support
Confirm Resolution
Level4 SupportPlatform provider
Monitor & Record
Incident Management - ITIL V2
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