Workaround and Recovery Process
2011-10-26 16:28:11 3 举报Workaround and Recovery Process - ITIL Process
作者其他创作
大纲/内容
No
Operational Procedures
Change ManagementRequired
Implement Bypass
ProblemRecord
Project Request
Recover/ Resources / Services
Emergency ChangeMangmt Process
Workaround and Recovery
Appropriate?
Apply Temp fix
Successful Bypass / Recovery
Yes
Update Problem record with details
OperationalProcedures
Backout bypass
No
Verify recover actions
Escalate According to Severity
职业：ITIL Support
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