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Problem Resolution Process

2011-10-26 18:58:36 1 举报
Problem Management Process - Problem Resolution Process
Problem Resolution Process
ITIL Process
作者其他创作
大纲/内容
UpdatePBM Record
Project Deferred
Escalate to Level 3
Yes
Level 2Resolution
Develop ResolutionPlan
No
ProblemRecord
No
Project Work
Yes
Project Proposal
ProjectRequired?
No
Design Solution
Yes
ReviewSpecifySolution
Investigate Solutions
Select ProblemSolution
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