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Problem Tracking Process

2011-10-26 19:11:29 3 举报
Problem Management Process - Problem Resolution Process
Problem Tracking Process
ITIL Process
Problem Management Process
作者其他创作
大纲/内容
CloseProblem
ConfirmResolution
Route to Problem Resolution
Update usersvia Helpdesk
ProblemRecord
Review Problem Record
Communicate Resolution
Advise Problem ResolutionManager
Escalate Problem
ProjectRequired
Re-driveProblem
Follow up enquiries on actions
Identifyissues for investigation
Cordinate / CommunicateIncident resolution
AscertainTrends
Monitor progress of problems
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