Report & Control Process
2011-10-26 19:54:20 7 举报Problem Management Process - Report & Control
作者其他创作
大纲/内容
Document serviceimprovment
Root CauseResolved
ProjectRequired?
Project IdentifiedNot Imlemented
YES
ManagementInformation
Process NotWorking?
NO
ProblemRecord
Process Improvementrequired
Report / Escalate
ProblemResolutionSub-Process
职业：ITIL Support
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