Service Delivery Process Model
2011-10-31 21:43:41 1 举报Service Delivery Process Model
作者其他创作
大纲/内容
CommunicationsUpdates Reports
Availability Plan\Design Criteria\Targets/Thresholds\Reports\Audit Reports
QueryEnquires
AvailabilityManagement
Capacity PlanCDBTargets/ThresholdsCapacity ReportsSchedulesAudit Reports
Financial Managementfor IT Service
RequirementsTargetsArchivements
IT Service Continuity Management
IT Continuity Plan\BIA & Risk Analysis\Control Centres\DR Contacts\Reports\Audit Reports
Financial Plan\Types & Models\Cost & Charges\Reports\Audit Reports
Alerts & Exceptions Changes
Service LevelManagement
Management tools
CapacityManagement
职业：ITIL Support
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