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SLM Process

2011-10-31 21:51:48 2 举报
SLM Process
ITIL Process
SLM Process
作者其他创作
大纲/内容
Implement SLAs*Catalogue Service*Draft*Negatiate*Review UCs &OLAs*Agree SLAs
Manage the outgoing process*Monitor*Report*Review
Establish Function*Planning*Implementation
Generally done through PDCA cycle
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