Developing the Principle for urgent cases presenting to general practice
2012-07-25 09:50:52 1 举报
Healthcare in India - Developming the Principle for urgent cases presenting to general practice.
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Must have capacity and plans to react if patient needs to be seen
Must have 'duty clinician' or other arrangementfor early assessment
Minimal delay reacting to a patient that presents
Developing the Principle for urgent cases presenting to general practice
The system must be safe for the patient
Secondary principles
Fundamental principle
In case of doubt ensure that the patient is assessed or seen sooner rather than later
Urgent is defined by patient until assessed
Which implies
Receptionists have adequate training /process to indentify potentially urgent cases
Must deal with patients wherever they present
Potentially urgent cases should be assenssed by a clinician as early as practical
Build ‘safety netting’(advising callers what to do if the condition worsens/does not improve) into the process
Plans and capacity to respond as needed
Must avoid long queues (for intial phone call assessment or face to face)
In cases of doubt ，then error on the side of safety
Must have adequate receptionsts for calls and face to face
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