KEY DECISION PROCESS IN OUTSOURCING, SUBCONTRACTING,AND DOWNSIZING
2012-10-24 11:14:10 0 举报
The first step is to determine the criticality of the service to your core business based on an evaluation and analysis of service performance benchmarks and customer satisfaction data. The next part of the decision tree focuses on the efficiency of the business.
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GROW SERVICEBUSINESS
SUBCONTRACT ALLOR PORTION OFSERVICE FUNCTIONTO EXPERIENCEDSUBCONTRACTOR ORVENDOR {TPM/ISO}
OUTSOURCE ORSUBCONTRACT ALLOR PARTS OFSERVICE BUSINESS
(HIGH EFFICIENCY)
(PERFORMANCE POOR)
(SERVICE NOT CRITICAL)
(LOW EFFICIENCY)
(SERVICE CRMCAL)
(PERFORMANCE EXCELLENT)
OPTIMUMACTION PLAN
OPTIMUM ACTION PLAN AND SCHEDULE
ANALYSIS AND EVALUATION OF: - CUSTOMER REQUIREMENTS AND NEEDS FOR SERVICE. - COMPANY PERCEPTION & POSITION VIS.A.VIS REQUIREMENTS & COMPETITION. - INTERNAL PRODUCTIVITY & EFFICIENCY BENCHMARKED AGAINST INDUSTRY STANDARDS.
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