KEY DECISION PROCESS IN OUTSOURCING, SUBCONTRACTING,AND DOWNSIZING

2012-10-24 11:14:10   0  举报

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The first step is to determine the criticality of the service to your core business based on an evaluation and analysis of service performance benchmarks and customer satisfaction data. The next part of the decision tree focuses on the efficiency of the business.

Outsource

Strategic

作者其他创作

大纲/内容

GROW SERVICEBUSINESS

SUBCONTRACT ALLOR PORTION OFSERVICE FUNCTIONTO EXPERIENCEDSUBCONTRACTOR ORVENDOR {TPM/ISO}

OUTSOURCE ORSUBCONTRACT ALLOR PARTS OFSERVICE BUSINESS

(HIGH EFFICIENCY)

(PERFORMANCE POOR)

(SERVICE NOT CRITICAL)

(LOW EFFICIENCY)

(SERVICE CRMCAL)

(PERFORMANCE EXCELLENT)

OPTIMUMACTION PLAN

OPTIMUM ACTION PLAN AND SCHEDULE

ANALYSIS AND EVALUATION OF: - CUSTOMER REQUIREMENTS AND NEEDS FOR SERVICE. - COMPANY PERCEPTION & POSITION VIS.A.VIS REQUIREMENTS & COMPETITION. - INTERNAL PRODUCTIVITY & EFFICIENCY BENCHMARKED AGAINST INDUSTRY STANDARDS.