A Framework for Setting Up the Metrics
2012-11-06 10:01:26 1 举报
The above framework for identifying relevant Metrics is very powerful and helps in giving the overall health of a project from various perspectives as listed above. A project may be doing very well from a shareholders' perspective but it may be poorly positioned from employees’ perspectives. The overall health dashboard helps management to trigger necessary actions to improve the overall heath and move towards bringing balance among the various perspectives.
作者其他创作
大纲/内容
Coustomers
Learning and Growth
Employees
Identify CSFs for each containing lag & lead measures
Shareholders
Internal Processes
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