Order Entry and Fulfillment
2012-12-24 11:42:40 2 举报
Order Entry and Fulfillment,即订单录入和履行,是任何零售或电子商务业务的核心组成部分。它涉及从客户接收订单开始,到将商品交付给客户的整个过程。这个过程包括订单的输入、处理、库存管理、拣货、包装、运输和最终的交付。在这个过程中,需要确保所有的步骤都准确无误,以便满足客户的需求并保持业务的运行效率。此外,还需要对订单进行追踪,以确保货物能够按时到达,并在出现问题时能够及时解决。通过优化订单录入和履行的过程,可以提高客户满意度,降低运营成本,提高业务的整体效率。
作者其他创作
大纲/内容
Ensure order fulfillment
Delivery OK
Confirmation
Sales &Marketing Market Unit
External
Claims / Business Return Process
1 - Depending on market invoice may have been paid before delivery (i.e. cash delivery)2 - Process managemed by Business Control & Planning
Demand Planning (Allocation)
ORE Checks
Follow up and monitor order
Sales(Account manager)
Confirmation (incl. delivery date)
Accounts Receivable 2
Run Credit Checks
Product(s)
Order Confirm-ation
Global
Create Sales Order
secure payment
OrderManag-ement
Create Sales Inquiry/ Sales Order
Pay Invoice
Demand Planning (Suooly Balancing)
Order Fulfillment and Payment
CustomerService
Order Entry
Allocation plan
-CPFR-VMT / VMR- Webshop- Manual order
Handle claims and businesreturns
Sales planner
SupplySales
Validate Order (master data)
Oeder
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