Fishbone : Pegasus OPOM
2021-03-30 16:00:17 0 举报通过鱼骨图分析support的任务持续增多的原因。 The fish bone diagram was used to analyze the reasons for the increasing number of support tasks.
作者其他创作
大纲/内容
Workflow
服务器太贵
Dependent order closed
Customer
No update on SR status
服务器是PC机
Lack of SR's detail
自动化测试的推进困难
Order pending on other team
No control of same requests
Can not pass COM queue
No contact
没有价值
Actions taken after FO report
Long order processing flow
Don't comply with process
新功能无法测试
自动化测试环境不稳定
Requests had been processed
没人维护
Can not pass EAI
System
没人收集
To cancel order
High turnover
Incomplete IA
Order processed automatically
Closure SR for order has dependency
No feedback
Closure SR for no COM order
维护人员经验不足
Dupllcate SRs
不需要
System Defect
Duplicate SRs
Resource
System Behavior” & “CSI & Pegasus not in-sync
没有内部需求
Long Pending Time
Too Many SRs
Wrong order
Lack of post check process
不能直接受益
Staff on AL/MC
Wait for large amount of order to process
网络问题
Lack of / No Training
SR no need / not able to serve
Lack of communication
QMT human error
Closure SR for no submit order
Experience
缺少自动化测试项目
Queue pending
New order EAI error
Lack of Training” & “Human Error\"
Pending on other order
Provide wrong data / info
没有推广
陈本高
Process not clear and followed
Lack of communication between customers
人员变动快
没有外部需求
没有反馈
0 条评论
下一页
为你推荐
查看更多
