详细合作的事务管理（BPMN2Example）
2015-09-11 13:57:29 23 举报OMG官方BPMN2.0示例文档图6.2协作细节化的事务管理
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大纲/内容
Provide feedback for 1st levelsupport
Yes
VIP customer
Can handleit myself?
Issueresolved
Fix inNext release
Insert intoproduct backlog
Unsure?
2nd levelsupport
Answerreceived
1st level support agent
Provide feedback for 2nd level support
2nd level support agent
Provide feedback for account manager
Ask developer
No
Ask 1st levelsupport
Software developer
Get Problemdescription
issue
Handle 1stlevel issue
Issue resolved
Some issues cannot get fixed right now but should be fixed in next release
Request fromsupport
Customer hasa problem
Sometimes opinion of development is needed
Ask 2nd levelsupport
Handle 2ndlevel issue
Result?
Key account manager
Ticketreceived
Exampleproblem
Explainsolution
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