Vertical Cross Functional Template
2015-09-21 19:19:27 6 举报
垂直跨职能模板(Vertical Cross Functional Template)是一种组织架构设计,旨在促进不同部门和职能之间的紧密合作与沟通。通过将不同层级和部门的代表纳入一个团队,这种模板有助于打破信息孤岛,提高决策效率,并确保项目的成功实施。此外,垂直跨职能模板还有助于培养员工的多领域技能,提高其适应不断变化的工作环境的能力。总之,垂直跨职能模板为组织提供了一个有效的框架,以实现更高效、协同和创新的工作方式。
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大纲/内容
Customer has issue with phone
Elisa Repair Process
24 hours
Quote to customer
OnePlus Repair site
RSP receive the package and identify IW/OOW
Customer agree to pay and make the payment
Customer receive the phone
RSP send shipping label immediately to customer
1-2 business days
1.5 business days
Elisa suggest customer to contact OnePlus call center
Share IMEI and Purchase Date to OnePlus
OOW
OnePlus Call center
Repair the phone and ship back to customer
OnePlus call center dispatch order to RSP
2 hours
Customer
IW
Elisa
Customer Contact Elisa
Customer package the phone and Ship out the phone
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