CN

end

quotation

RTHF

swap

RMA

400/800

tech question

CRM1. Repair casecustomer infoproduct infoRMA formData analysis form2. inform customer check in info3. FAE ticket4. PI5.inform customer and send back after repairing.5.solve the case

CRM1.tech casecustomer infoproduct info2.solve the case

battery

CRM

send back

CRM1. Create a child case- complaint2. solved case6.solve the ticket

answer

CRM1.replacement case/tech caseinvoicevidoebar code2. FAE ticketassign to approval3. appoved4. replace5. solve the ticket

N

complaint

agree

diagnosis

warranty

Y

DOA

data analysis

CRM1. Repair casecustomer infoproduct infoRMA form2. inform customer check in info3. PI4.inform customer and send back after repairing.5.solve the case

inform customer

disagree

CRM1. Consultation casecustomer infoproduct infoData analysis form2. FAE ticket3. change the case type to repair case4. PI5.swap6.solve the ticket