Enquiry workflow

2016-03-17 11:19:06   9  举报

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Enquiry workflow 是一个系统化的过程，用于处理和解决客户或用户的问题和需求。这个过程通常包括以下步骤：首先，接收并记录客户的咨询或请求；其次，分析和理解问题的性质和严重程度；然后，根据问题的性质，将其分配给相应的部门或人员进行处理；接下来，处理问题的人员进行详细的调查和研究，以找到解决问题的最佳方法；最后，将解决方案反馈给客户，并确保客户对解决方案的满意度。这个过程可以有效地提高客户服务的效率和质量，同时也可以提高公司的声誉和客户忠诚度。

作者其他创作

大纲/内容

Email Template: Email Chain Generic Response Email Enquiry

System

Translator sends an Email to consumer confirm the request is received

Translator closed the case

If consumer needs mandarin agent but there's none

Yes

Myfun sends the enquiry data to salesforce through api

A case record is created in salesforce

Translator translates the enquiry in salesforce

Translator sends email tomyfun@dingyanghang.com through salesforce

Email Template: CHINESE-New Consumer Property Enquiry

Email Template: Chinese Buyers Advocate

Translator creates a case in salesforce

Translator sends an Email to consumer to answer the questions

A. Email template for residential listing: Resi - New Lead from myfun - Webform Resi - New Lead from Myfun - Other ContactsB. Email template for commercial listing: Commercial - New Lead from myfun - Webform Commercial - New Lead from Myfun - Other Contacts

Translator sends an Email to Agent if it's for specific property

Agent sends broker request tobroker@myfun.com

Email Template: Aus Agent - Broker Request

Translator creates contact

Is this enquiry for general request

Translator sends an Email to agent or Sam based on different types of enquiry

Translator sends an Email to Sam if it's property advocate

Chinese consumer submits enquiry form on myfun.com

Chinese consumer enquires property through quickchat and phone