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Problem Ticket Lifecycle

2016-08-26 10:02:21 0 举报
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Problem Ticket Lifecycle
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Problem Resolution Process
Problem Resolution Process
Customer Lifecycle
Customer Lifecycle
Problem Control process
Problem Control process
Problem Management Process - Overview
Problem Management Process - Overview
ticket
ticket
Ticket ID
Ticket ID
Problem Tracking Process
Problem Tracking Process
Problem Management Process - Notification Process
Problem Management Process - Notification Process
Problem Management Process - Overview
Problem Management Process - Overview
Problem Tracking Process
Problem Tracking Process
Ticket Lifecycle
Lifecycle
作者其他创作
大纲/内容
Confirm & Clarify
Request to Close
CloseTicket
Working On
Escalation Engineer
Yes
Alert Review Result Customer Needs
Problem Ticket Lifecycle
Emergency (Special Incident)
No
CloseRequest
Criteria Match
PrM Review Board
Problem Submitioin
Closing
New Ticket Creation
Problem Management Egineer
Review
Working on
Incident Management Output
First Review
Create new tickets & Assign
Review Meeting
Reject with Justification
Requirement Source
Confirm
Test
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