IPO training summary

1. Details Of the customer's network infrastructure. This should include.

An accurate network topology diagram covering all sites involved ．

Connectivity Information, i. e ． Size Of links, type Of links (PPP, Frame Relay, VPN ， etc.), IPAddress Scheme information IP Address and Masks of main switches routers and other relevant equipment

2. Information on any 3 party routers ， switches or endpoints

Make & Model number

QOS Capabilities i.e. Layer 2 VLAN or Layer 3 Diffserv etc.

Other relevant capabil ities (bandwidth ， managed/unmanaged, etc).

Configurations if available, preferably in a non-proprietary format.

3. Whether IP Hard phones or Soft phones are in use-

Make & Model number.

Number Of phones in use or planned ．

Version number Of H323 甲 Phone &/or Software/firmware. This can by provide via a screenshot Of SysMonStatLlOH323 Phone Status.

Configuration Type, i.e. DHCP or Static.

Provide a typical configu ration and list settings.

4. Wireshark trace(s) capturing the problem at both the | PO and phone end if applicable. Details Of the points on the network from which the trace(s) have been taken should be provided.

5. SysMon Trace file/s With the correct trace options enabled. 阡 unsure Of What options to enable please seek advice from CPE.

6. if problem is Sl P Provider specific then test account details should be provided SO the problem can be replicated ，

The following SysMon trace options should be enabled for S IP problems in addition to the default- = LOW / Verbose