售后处理一般流程
2021-05-23 16:31:36 0 举报
售后的一般处理流程
作者其他创作
大纲/内容
close case
responsible
home repair or depot repair
customer complaint（phone）
create job?
Home repairorDepot repair
home repair
special technician
double confirm with customer
customer complaint（social media）
ASP receive job
Customer's Complaint
infor customer to prepare
cannot repair
confirm with customer anaylze problem
Sales's feedback
can repair
Application/Website
exchange process
depot repair
Pick up from customer by logistic company
missing call outbound to customer
Genesys
anaylze problem
CRM system
TH TCL repair center
TCL warehouse
genesyscall center
confirm with sales team
Social Media
ASP
yes
communication with customer
CRM new case
repair
CRM new job
double confirm with customer
ship to customer
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