售后流程图
2017-12-27 14:36:55 7 举报
Kilimall售后流程图
作者其他创作
大纲/内容
wait platform to dispose
write bank card information
overtime
filled in already
buyer's operation
buyer confirm only refund
buyer send goods to appointed address
haven't
aftersale finished
confirm information and submit it
remittance process go wrong
mail goods to appointed address and write expressnumber
whether have write bank card information
the buyer fill in afersale information
platform resend repaired goods to buyer
buyer choose to mail goods to kilimall warehouse and submit it
submit all information
buyer confirm return and refund
wait for platform to dispose
goods arrive at destination
buyer receive the repaired goods
platform check validity automatically
platform contact with buyer and get correct bank card information
buyer choose to send goods to aftersale site and submit it
platform give refund to correct card that buyer provided
platform judge refund
apply for arbitration
valid
platform give final solution
goods are returned to buyer
buyer choose pick-up service by kilimall
invalid
goods arrive atdestination and wait for platform to dispose
buyer choose the pick-up service by kilimall and submit it
have
no negotiation
wait for kilimall staff to pick up goods
platform give refund to the card buyer choosed
buyer choose methods of returning goods
buyer submit
buyer confirm exchange or repairment
give aftersale solution
platform negotiate with both sides and mediate
aftersale rejected
seller reject aftersale
choose methods of exchange or repairment
operations of platform and both sides
seller deal with aftersale application
refund successfully
goods lose qualification for aftersale
buyer send goods to appointed aftersale site
buyer choose to mail goods to kilimall warehouse
illustration for the flow chart：
buyer reject seller's solution
aftersale application rejected
platform dispose aftersale
seller doesn't give aftersale solution
seller negotiate aftersale solution with buyer
seller's operation
buyer accept aftersale solution
buyer choose to send goods to aftersale site
wait for platform to dispose aftersale
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