Survey
2021-03-29 17:46:54 0 举报design for customer flow
作者其他创作
大纲/内容
Conversation with retail automated assistant
Start a new NLP session
Chat ends
Yes
Text response
No
Customers click and answer survey?
Business Chat
Is there a handoff signal?
Survey-eligibal intents?
Customer eligible to receive survey?
No response
Dont send survey
Live chat handed off process
Eligible check:State=\"NLP_Bot\
End
Chat ends for Xmins?
Set a throttle at X%
Intro Text+In-line form
Intro Text+link-based survey(with link intro)
WebChat
Conversation timeout
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