Quality Claim Work Flow
2021-05-13 16:16:31 0 举报
质量投诉工作流程
作者其他创作
大纲/内容
Quality Claim
Y
During the warranty period
Quality Dept.
close the preventive action
Whether PCN bear the claim
Provide modification scheme & BOMs
Service Team
Commercial Dept.
close the corrective action
N
Good Will
CMM OE VP & AM VP
find out preventive action and follow up it
fix the problem on customer site and whether customer is satisfied with our corrective action
Whether PCN issue
cannot judge
Responsible Person
provide background and required parts
take lead to hold a meet and find out root cause
confirm the action whether it is effective
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