质量问题分析流程
2021-07-09 16:34:25 0 举报质量问题分析流程
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Instant defect
1.Visual inspection2. ECU readout 3.Functional Check to Identify root cause area (mechanical or electrical)
Motor defect
Output: D14: VNE analysis report
Visual analysis
Manufacture issue
Logistic issue
Warranty Claim
Trouble found?
Design issue
AS63 process
Component issue
YES
OEM onsite check
NO
CTC Technical Team
D4: ARIA AEC report D5: GND resistance resultD6: Claim part pictures D7: ACC Claim part list
Customer claim closed
Claim Part return to ACC
Motor supplier 8D process
VNE 8D process
Internal 8D process
Confirm faulty PPMI unit behavior
OEM
Tier 2-NHA
ECU defect
Output: D8: NHA Aria AEC report D9: NHA GND resistance check result D10: NHA electrical system check report (*)
1st level analysis on full assembly
Motor turning but no function
NTF process
Output: D11: CTC Fuctional test report D12: CTC ABBA test report
Claim part return to NHA
permanent defect
ABBA test between reference and claim PPMI units
NTF
Tier 3-VNE
NHA PPMI SB Claim Part Analysis Flow -Theoretically
OEM NTF process
3rd Level Analysis on ECU alone
Output: D13 : Level 3 analysis report
Customer at fault
ACC Received Claim
ACC Collect missing doc.
2nd level analysis on PPMI unit
D1-D7 Complete?
NHA received Claim Part
ARIA and GND resistance check
No Motor feedback?
Mechanical Cause
Electrical issue?
4th Level Analysis on ECU alone
OKM Claim
Tier 1-ACC
Permanent defect
Calim part notify Tier1
* Means this document/info. normally hard to archieve
European Technical Team
Review 1st and 2nd level analysis outcomes
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