Leadership
2022-04-07 19:46:45 8 举报AI智能生成
英文的领导力培训
作者其他创作
大纲/内容
建立长期关系
Build long term relationships
Build long term relationships
Rear mirrow exercise: trust building
影射练习：建立互信
影射练习：建立互信
Trust = Credibility + reliability+intimacy/self-orentation
信任=可信性+可靠+亲密关系 / 自我主导
信任=可信性+可靠+亲密关系 / 自我主导
psychological safety
心理安全感
心理安全感
negative of low psychological safety
缺乏心理安全感的负面表现
缺乏心理安全感的负面表现
avoid risk and reduce experimentation
规避风险并减少实验
规避风险并减少实验
assign blame
追责
追责
eg: response is not occupied with assigning blame/fault
不要用指责或纠错的方式交流
不要用指责或纠错的方式交流
what could we have done to avoid this?
如果我们之前xxx，就不会出现此事
如果我们之前xxx，就不会出现此事
what will we do now?
现在该怎么解决？
现在该怎么解决？
unsafety
缺乏安全感
缺乏安全感
avoid talking about mistakes, do so in a blameful manner
规避谈及错误，用责怪的口吻交流
规避谈及错误，用责怪的口吻交流
why didnt you do that?
你干嘛不那么做
你干嘛不那么做
fix this, now!
现在赶快解决！
现在赶快解决！
i am disappointed with you.
我对你太失望了
我对你太失望了
do not dare to challenge the status quo
不敢挑战现状
不敢挑战现状
promote your own agenda 主推你的方案
do not report mistakes 不汇报错误
reduct broadband 降低效率
imposter syndrome 自我否定综合证
5 hacks to foster psychological safety
5个提升心理安全感的步骤
5个提升心理安全感的步骤
seting the stage做充分准备
conversational trun taking 交替分享
model falibility
分享自己的错误
分享自己的错误
empathy带有同情心
embrace the messenger鼓励对方
active listening and conversations
主动聆听及会话技巧
主动聆听及会话技巧
REAL conversation
REAL模式会话
REAL模式会话
RELATE
拉近
拉近
Presence and relatedness
ENGAGE
引起注意
引起注意
Appreciate
平等互重
平等互重
Listen
聆听
聆听
2 ways to conversate: Advocacy vs inquiry
Advocacy: from my head to your head
Inquiry
from your head to my head
"When you talk you are only repeating what you know. when you listen, you learn something new" Dalai Lama
2 levels of listing
inner listening
Talk about yourself and you bacome wiser on yourself
Yes that is exactly what i experienced when...
i do no agree in ...
what you really mean is ...
your problem is more aout ...
maybe you should rather do
Active listening
Active listening
Listen to understand the other person
it seems like...
it sounds like you...
so you might ...
you might feel that...
so if i understand you correctly, you have an experience of ...
How
Be encouraging and affirming
ok, this is really interesting, tell me a bit more
Use knowledge from being in a similar postition to verbalize likely emotions
i could imagine that that would make you really frustrated
ask a charifying question
what exactly do you mean? can you give an example?
职业：legal counsel
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