ID Support Call Flow

ID: Please set up a bridge!TSS: Can local helpdesk help to setup a bridge as it's kind of awkward for me now in China mainland?or we can call via WeChat as all local and TSS people are in it.

End

ID:  Here is a request that needs to be handled by the TSS team.

Yes

TSS:What is the severity level？ Is it S1 or S2?

No

It's mean S3 or S4

Begin

TSS:Is it urgent?