商务英语课：如何写出专业的英文邮件？
2024-08-31 20:17:22 0 举报AI智能生成
商务英语课： 如何写出专业的英文邮件？
作者其他创作
大纲/内容
写好一封商务邮件的基本思路
沟通渠道那么多，到底什么时候要使用电子邮件？
写作要点
①以专业商务英语邮件书写的核心是沟通，其次才是英语
②仅仅把问题用英语表达清楚在工作中是远远不够的
③同一个意思不同的表达方式最后效果会千差万别
为什么要使用电子邮件
电子邮件是现代商务世界必须掌握的基础技能之一
电子邮件的优势和局限性
优势
局限性
相比中文邮件，英文邮件有哪些需要注意的地方？
相同点
1.都能够套用商务沟通策略模型
2.都需要符合基本的邮件书写规则和邮件礼仪
3.都可以遵循基本的商务写作原则
不同点
1.英文邮件对语言能力提出了很高的要求
2.英文邮件需要了解不同的沟通习惯
3.英文邮件需要更多的考虑沟通双方的文化背景
商务英文邮件写作的实战技巧
快速回复邮件的常用说法
场景一：Reply Follow Case
较正式
较灵活
其它方式
场景二：Ask sb. to do sth
较正式和谦和:
较简洁:
命令式(适合领导对下属)
场景三：Agree or Confirm
多种表达方式
Sure I am OK with it.
It works for me.
Fine with me.
Confirm
如何撰写条理清晰的长邮件
基本技巧
注意事项
用好这些词你的邮件沟通更高效
明确行动和责任归属的词(Clarify）
常用词：Own, drive, accountable
示例：
①The support team should own this case
②I will drive the project landing
③I will hold you accountable for the whole project.
推动事情进展的词
常用词：Push》accelerate, expedite
示例
① I will Push the vendor harder to speed up
② Could you please expedite to fix the issue?
③ We have to acclerate the process of contract sign off.
告知事情发展进度的词
常用词：inform , update , share
示例
① I would like to inform you that we have just completed the task.
② I will keep you updated.
③ I want to share the process with you.
凝聚团队力量的词
常用词：collaborate , partner , cooperate
示例
① Sales team needs to closely collaborate with services team to drive value selling.
②We can partner with marketing team to identify the white space market.
③Let's cooperate with our customers to achieve greater success.
调动资源求帮助的词（Request)
常用词：Orchestrate, leverage , escalate
示例
①Tom knows how to orchestrate the resources to achieve his goal.
②You can leverage finance team's support to get this done.
③This case needs to be escalated to the next level manager.
实景演练
商务英文邮件中如何「求帮助」
要点
①要明确说明你的帮助请求
②要告诉对方这件事给TA带来的好处
示例
商务英文邮件中如何说「不」
要点
①使用同理心委婉拒绝
②给出拒绝原因获得理解
③力所能及的给出建议
示例
不同意
While I respect your professional advices,
I am afraid I cannot agree with you as this action will put our company at risk
I am afraid I cannot agree with you as this action will put our company at risk
示例二
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