旅游服务质量感知评价模式 流程图
2024-10-01 10:14:58 0 举报旅游服务质量感知评价模式 流程图
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Tour guide service
No difference between perceived and expected performance (moderate)
lavatory
Perceived performance does not meet expectations (dissatisfaction)
amusement
Anticipate perception
hotel
Perceived performance exceeds expected performance (satisfactory)
traffic
Tourist destination services
Catering
Shopping
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