呼叫中心平台Genesys双中心架构图
2023-07-24 11:33:25 0 举报
世界一流的SIP软交换平台Genesys基于全媒体呼叫中心项目双中心冗余的物理架构图
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WLAN
LAN
GenesysWFM ServerX2(LB)
GenesysMCP for RECX2(N+1)
GenesysRecording index Server(cluster)X3
Genesysstorage services ServerX2(LB)
GenesysEmail X2(A/A)Genesys Chat(option)
GenesysReporting ServerX2(HA)
Middleware Services ServerX2(LB)
GenesysSIP ServerX2 (HA)
Genesys CIMX2 ServerURS Server (Primary/Backup)
internet
DMZ
Firewall
Alactel Omnipcx enterprise PBX
PSTN
GenesysSIP ServerX2 SIP Qualification & Parking (HA)
WFM ServerX2(LB)
Skill AccessiorTraning ManagementServerX2
CSR Platform ServerX2(LB)
CSR Application ServerX2(LB)
SQL 2016 DB Server X2(Primary/Backup)Config DBUCS DB GA DB LOG DBReport DB
GA Server(LB)
B Site Genesys Platform
Social Driver ServerX2(LB)Option
ChatEmail
A Site Genesys Platform
GenesysEmail X2(A/A)Chat (option)
SQL 2016 DB Server X2(Primary/Backup)GA DB LOG DBUCS DB Report DB
Genesys CIMX2 ServerURS Server (Primary/Backup)Config Proxy (Primary/Backup)
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