故障流程

Final Resolution

其他

Related Services

底层链路跑满

Verify completion with customer

What is the root cause

VM

平台BUG问题

IPT

Resolution

Fault Current Status

Fault Reason

Start Time of Fault

非直连运营商问题

直连运营商问题

Case Closed

VPC/TOR问题

底层线路中断

硬件问题

Fault Case流程

C端/L端端口问题

Colo

客户问题

MHS

专线问题

If Fault Reason Detail Update

设备硬件问题

宿主机问题

Collect Details of fault

End Time of Fault

系统问题

IP网内问题

Case Type

Console

网口问题

SDN

PE对外接口问题

底层线路延迟上升

Product/Fault Product

隧道配置问题

PDU问题

电力问题

If the Fault hasbeen recoveried

Case Type：故障现象Network OutagePacket Lost/High LatencySlow Download/UploadColocation IssuePortal IssueOthers

BMC

OTN

光缆问题

SDWAN

Fault Reason Detail

Product/Fault Product：选择产品线Zenlayer Bare Metal Cloud(BMC)Zenlayer Cloud Networking(SDN)Zenlayer Cloud WAN(SDWAN)Zenlayer Colocation(COLO)Zenlayer DDoS Protection(ZDP)Zenlayer Edge Computing Network(CDN)Zenlayer Global Intelligent Accelerator(ZGA)Zenlayer IP Transit(PT)Zenlayer Managed Hosting(MHS)Zenlayer Virtual Machines(EasyStack)Zenlayer Virtual Machines(Anchang)Zenlayer Virtual Machines(Ali)Zenlayer Virtual Machines(Ark)Zenlayer Virtual MachinesZenlayer Zenconsole(Console)Zenlayer Optical Transport Network（OTN）Third-Party ResourceOthers

Resolution：解决措施

Documentation Comments

设备问题

what is the root cause

交换机问题

Additional Details

温度问题